Quality Policy

The primary objective of Retesí’s Management is complete CUSTOMER satisfaction in the performance of its activities, particularly in CORE activities where the offering consists exclusively of intellectual capabilities and therefore solely of internal resources.

The company’s objective is to focus the efforts of the entire organisation and its people on the careful management of quality-related matters. In particular, the following strategic objectives are shared:

• →Identify CUSTOMER needs and expectations, convert them into requirements and fulfil them;
• →Implement continuous improvement and process efficiency;
• →Implement an adequate QMS self-monitoring system to measure activities, resolve problems and provide Management with suitable information for conducting reviews;
• →Prevent non-conformities instead of eliminating them after the event, by adopting a risk-based thinking approach;
• →Pursue continuous improvement.

To this end, Management undertakes to play an active role in promoting awareness of CUSTOMER expectations throughout the company, with the aim of meeting requirements and increasing CUSTOMER satisfaction. It therefore undertakes to measure CUSTOMER satisfaction and make it a fundamental quality indicator.

Significant CUSTOMER expectations concern increasing autonomy in the consulting services offered. This means raising the level of collaboration to provide support during strategy and service-design decisions, as well as in the practical delivery of the service itself. Service processes are continuously observed and monitored to prevent any potential critical issue and to act promptly and decisively to eliminate and/or reduce its impact on service quality.

Management also identifies the maintenance of a positive company environment as a further element contributing to quality. It encourages ongoing dialogue with employees to provide the best possible workplace and facilitate access to all information concerning the QMS.

To support this, the company INTRANET includes a dedicated quality minisite that is available to the entire organisation at all times.